Autommat

Streamline Customer Flow with Smart Token Management

Eliminate long queues and waiting times. Modernize your customer experience with our seamless token management solution for banks, offices, and hospitals.

The Problems We Solve

Traditional queue management leads to frustrated customers, inefficient staff allocation, and poor customer experience. Our Smart Token System changes that.

Long Wait Times

Customers hate standing in physical queues for extended periods, leading to frustration and negative experiences.

Inefficient Resource Allocation

Without proper queue data, it's difficult to allocate staff efficiently based on actual customer flow patterns.

Poor Communication

Customers have no visibility into wait times or queue progress, leading to uncertainty
and anxiety.

Powerful Features

Our Smart Token Management System comes packed with features designed to transform your customer flow experience.

System Features
  • Multi-Platform Accessibility

    Easily operated on mobile & laptop devices for both staff and customers

  • Flexible Token Generation

    Generate tokens via QR code scanning or manual entry by staff

  • Multi-Channel Notifications

    Receive token updates via SMS, WhatsApp & Email

  • Customizable Display Screens

    Tailor the display screens to match your branding and requirements

  • Audio Announcements

    Automated voice announcements for token numbers

  • Comprehensive Analytics

    Get detailed reports and insights from the dashboard

How It Works

Our Smart Token Management System streamlines customer flow in just a few simple steps.

1

Token Generation

Customers can get tokens by scanning a QR code, from staff at the counter, or through a token dispenser machine.

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2

Token Notification

Customers receive their token number via SMS or WhatsApp, along with a physical receipt
if needed.

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3

Token Display & Announcement

Tokens are displayed on screens with counter information, and announcements are made when it's the customer's turn.

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Benefits

Transform your customer service experience with these powerful advantages.

Reduced Wait
Times

Customers can wait comfortably elsewhere instead of standing in physical queues.

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Improved
Communication

Real-time updates keep customers informed about their queue status.

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Data-Driven
Insights

Analyze customer flow patterns to optimize staffing and resource allocation.

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Multi-Device
Support

Access the system from any device, making it flexible for both staff and customers.

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Flexible Installation Options

Choose the deployment option that works best for your organization.

Installation Options

Cloud-based SaaS

  • No hardware required
  • Automatic updates
  • Accessible anywhere

On-Premise

  • Complete control
  • Enhanced security
  • Customizable setup

Ready to Transform Your Customer Experience?

Our Smart Token Management System is designed to be plug-and-play, getting you up and running quickly with minimal setup time.

Simple Integration

Integrates with your existing systems and workflows

Technical Support

Dedicated support team to help with setup and maintenance

Training Included

Comprehensive training for your staff to get the most out of the system

Our vision

Everything You Need. At One Place

Inventory Tracking

CAPA Software for
your business

Stock Management

Product Life
Cycle System

Order Management

Data let Analysis
& Transformation

Inventory Valuation

Intelligent Supplier
Database System

Demand Forecasting

Intelligent Supplier
Database System

Warehouse Management

Intelligent Supplier
Database System

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CEO & Founder

Ready to Streamline Your Customer Flow?

Join hundreds of banks, offices, and hospitals that have transformed their customer experience with our Smart Token Management System.

AutoFactory is right Solution for you because

A CRM system is a software solution designed to help businesses manage their interactions with customers and prospects. It centralizes customer data, tracks sales activities, automates marketing efforts, and facilitates communication across teams. By providing insights into customer behavior and preferences, a CRM system enables organizations to enhance customer relationships, improve service, and drive sales growth.

A CRM system benefits manufacturing companies in several key ways:
Streamlined Communication: Facilitates communication between sales, production, and customer service teams, ensuring everyone is aligned on customer needs and order statuses.
Improved Customer Insights: Centralizes customer data, allowing manufacturers to understand buying patterns, preferences, and feedback, which can inform product development and marketing strategies.
Sales Pipeline Management: Helps track leads and opportunities in the sales pipeline, enabling better forecasting and more strategic decision-making.
Enhanced After-Sales Support: Automates follow-ups and support requests, improving customer satisfaction and retention by ensuring timely responses to inquiries or issues.
Inventory Management: Integrates with inventory systems to provide real-time data on stock levels, helping to manage orders efficiently and avoid delays.
Customization and Personalization: Enables personalized communication and tailored solutions based on specific customer requirements, enhancing the overall customer experience.
Data-Driven Decisions: Provides analytics and reporting tools that help identify trends and areas for improvement, supporting strategic planning and operational efficiency.

CRM system can be customized to fit your specific needs. Many CRM solutions offer flexible features that allow businesses to tailor functionalities such as:
Custom Fields: Add fields specific to your business processes to capture relevant data.
Workflows: Create automated workflows that align with your sales processes and customer interactions.
Integration: Connect with existing tools and software you already use, such as ERP systems or marketing platforms.
User Roles and Permissions: Set up customized access levels for different team members based on their roles.
Reports and Dashboards: Design personalized reports and dashboards to focus on metrics that matter most to your organization.
Templates and Communication: Customize email templates and communication strategies to reflect your brand voice.

Our CRM system prioritizes security through multiple layers of protection, including:
Data Encryption: All data is encrypted both in transit and at rest, safeguarding sensitive information from unauthorized access.
Access Controls: Robust user authentication and role-based access ensure that only authorized personnel can view or modify data.
Regular Audits: Continuous monitoring and regular security audits help identify and mitigate potential vulnerabilities.
Backup and Recovery: Automated backups and a disaster recovery plan ensure data integrity and availability in case of unexpected events.
Compliance Standards: Adherence to industry standards and regulations, such as GDPR and HIPAA, ensures that data handling practices meet legal requirements.
Secure Infrastructure: The system is hosted on secure servers with advanced firewalls and intrusion detection systems.

Yes, Our CRM system offers integration capabilities with a wide range of software applications. This allows you to connect with tools you already use ERP Systems, Market places

We offer comprehensive support, including prompt customer service, training sessions, onboarding assistance, and detailed documentation to help you make the most of our system.

Our prices are the most competitive. It is based on the size and needs of your organization. Please contact our sales team for a customized quote based on your specific requirements.

The system can be installed in both ways cloud-based SaaS application as well as on-premise. With a cloud-based SaaS system no external installation is needed, you can just start using it on a browser right away.

Yes, our system is mobile-friendly, allowing your team to access and manage permits on the go using any mobile device.

Our CRM system can benefit a wide range of industries, including:
Manufacturing : Streamlines communication between sales and production, manages orders, and tracks customer feedback.
Retail: Enhances customer experience through personalized marketing, loyalty programs, and efficient inventory management.
Healthcare: Improves patient engagement, appointment scheduling, and follow-up processes while ensuring data privacy.
Real Estate: Helps manage property listings, client interactions, and transactions effectively.
Financial Services: Supports client relationship management, compliance tracking, and personalized service offerings.
Technology: Aids in managing customer support, product feedback, and sales pipelines.
Education: Facilitates student enrollment, communication with parents, and tracking of academic performance.
Hospitality: Enhances guest experiences through personalized services and efficient reservation management.