1. Subscription cancellation
You may request cancellation by emailing support@autommat.com from the registered administrator email. Please include the company name, subscription plan and payment reference.
Cancellation prevents the next renewal. Unless otherwise agreed in writing, access remains available until the end of the already-paid subscription period.
2. Refund eligibility
Because subscriptions provide immediate access to digital services, payments are generally non-refundable after the tenant account has been provisioned or the service has been used. We will review refund requests involving:
- A duplicate payment for the same subscription.
- An amount debited where Instamojo confirms that no successful subscription payment was completed.
- A payment successfully received but the subscribed service could not be provisioned due to an issue attributable to Autommat.
- Any refund required under applicable law or an express written agreement.
3. Non-refundable items
- Partially used subscription periods.
- Unused user licences during an active billing period.
- Customisation, implementation, training or professional-service work already delivered.
- Charges arising from incorrect information, accidental selection or failure to cancel before renewal, except where applicable law requires otherwise.
4. How to request a refund
Send your request within 7 calendar days of the payment to support@autommat.com. Include your name, company, registered email, payment ID, payment date, amount and reason for the request.
5. Review and processing
We normally acknowledge a request within 2 business days. Approved refunds are initiated to the original payment method. After initiation, banks and payment providers may require approximately 5–10 business days to reflect the amount.
6. Failed or pending payments
If money is debited but checkout shows pending or failed, please wait for the payment provider's final status before paying again. Failed transactions are ordinarily reversed automatically by the bank or payment provider.
7. Plan changes and user reductions
Downgrades and reductions in user count take effect from the next billing period unless agreed otherwise. They do not create a pro-rata refund for the current period.
8. Contact
For cancellation or refund assistance, email support@autommat.com or call +91 9899754104.